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Automotive Industry Girl Boss

Automotive Industry Girl Boss

Since Vianney is the owner of V & E Auto Repair, it’s only fitting that we recognize how it is never easy to be a female in a historically male-dominated field. Vianney is indeed making history and charging forward with her brilliance.
In recent years data, we’ve seen several automakers make an initiative to have more women in power. Though slow progress, it is getting better.
Fiat Chrysler Automotive -currently leading with 27% of their directors and 38% of their executives being female.

General Motors -following behind with their 50% female directors and 11% female executives.

Other automakers, such as Toyota and Nissan, are among the poorest for female leadership, with Toyota having no female directors or executives and Nissan having no female directors and 2% female executives.

Here are some interesting facts!

The BMW Z4, Volvo YYC, Renault Scenic, Ford Probe, and Nissan 350Z were all designed either by a female-led team, a female team, or by a woman.
Did you know Mary Elizabeth Anderson was the inventor of the windshield wiper?

Here’s her story.

“In a visit to New York City in the winter of 1903, in a trolley car on a frosty day, Anderson observed that a trolley car driver struggled to see past the windows because of the falling sleet. When she returned to Alabama, she hired a designer for a hand-operated device to keep a windshield clear and had a local company produce a working model. She applied for, and in 1903 was granted, a 17-year patent for a windshield wiper.”
Let’s wrap it up with a big cheer for our very own girl boss—Vianney! After all, women in the automotive industry are the minority by a long shot. They account for a mere 16 percent of all workers in the automotive industry.
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Customer Service

Customer Service

Customer Service
It was Saturday.
We were closing, and a car drove in.
The customer looked worried. Her car had malfunctioned suddenly, but only once. By the time she was at our repair shop, the car was running fine.
She asked if it was safe to drive her car; for a split second, we thought, well, if the vehicle is running fine, and it only malfunctioned once, maybe we can have the customer drive a few miles, and if symptoms return, we can then further inspect.
The customer mentioned her mother being ill. She was on the way to see her when the car did what it did. Her mother was possibly in her last moments. It was important to get to her.
What if that was our mother? Or even grandmother who was sick? We had to put ourselves in her shoes.
We decided it was best to keep her car. Most rental car places were closed. She did not have many options; she stood thinking while looking at her daughter, who was with her, and we immediately tried to figure out what to do next.
We started to look for a rental car location that would be open. The distance was no longer an issue because it became a personal mission to help our customer get to her mom safely.
Almost two hours passed, but we got our customer to a rental location. As a bonus, we negotiated a lower rate with the rental facility (yes, most repair facilities have lower rates, but only when you have partnered with them).
We knew that came Monday; her car might not need anything, sometimes cars won’t repeat the symptoms.
Perhaps, no sale will be made, the time and effort into this customer, we did it from our heart, because that is our purpose, not to sell unnecessary work, but to be honest, to help others while we run our business.
Not too long ago, we had a gentleman walk into our office. After a few minutes of talking about our business, our purpose, what we do, and how we do it, he suddenly said, “If you continue to be too nice to people, you will never succeed in this business. You need to make money, not friendships”.
Yes, rent, utilities, salaries, insurance needs to be paid, and yes, sales are the only way for us to fulfill our responsibilities. But we believe in building good relationships. Relationships that lead to loyal customers, those customers will support our business, who will trust us, and will help us succeed.
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Maintenance vs. Oil Change

Maintenance vs. Oil Change

Maintenance vs. Oil Change
In our busy lives, we often think of taking our car for an oil change, sometimes we even see those corner oil change stations, yes those that offer an oil change in 15 minutes.
See, an oil change is simply removing a drain plug, letting the oil drain, replace the oil filter, put the drain plug back, add oil, and you’re done. You’ll drive your car for another 3,000 or 5,000 miles and the story repeats itself.
The question here is, do you want an oil change, or do you want your car serviced? An experienced technician knows that while doing an oil change (of course, if your car is lifted up in the air) is the perfect opportunity to inspect your car, check the tires, the suspension, to see if everything under your car looks safe. What about your brakes?
Get the point here? It’s not about a quick drain and refill, but rather to maintain a car that is safe, efficient, and to prevent major repairs.
An oil change, yes keeps your engine running, it’s a very important service as it keeps clean oil which helps prevent friction inside the engine which reduces heat, thus avoiding overheating and damaging an engine, but….
We’re not riding an engine, we’re driving a car which means there are so many more things to maintain, to check, monitor.
Keep your car maintained, keep your car safe, not only for your engine but for the sake of your family’s safety.